Privacy Policy

This Privacy Policy describes how Great Dane Homes Pty Ltd (ABN 15 239 128 729) and its related bodies corporate and businesses (“Great Dane Homes”) collect and use your personal information.

Great Dane Homes respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles, protecting the personal information it holds.

This Privacy Policy is provided free of charge.

Why does Great Dane Homes collect personal information? How does Great Dane Homes use it?

Great Dane Homes generally collects your personal information as part of providing you with its products and services, informing you about them, complying with its contractual and other legal obligations, running promotions and marketing activities, or administering its relationship with you by responding to your inquiries and providing information about Great Dane Homes events, products, and services that may interest you.

Great Dane Homes needs your personal information to carry out these aims. It may use your personal information for those purposes, any other purpose listed on a collection statement at the point of collection, or in any other way made clear at the time of collecting the personal information.

How does Great Dane Homes collect personal information?

Great Dane Homes may collect your information in person through sales and customer service staff, via its websites, social media pages, smartphone applications, phone calls, and at display sites and other installations using paper forms or electronic devices (Collection Channels).

Great Dane Homes may also collect information from you if you provide products and/or services to it (Service Provider Channels), and this personal information is generally collected to assist in obtaining those products and/or services from you.

What personal information does Great Dane Homes collect?

Great Dane Homes collects the types of personal information required to assist with providing its products and services and informing you about them. This includes, through the Collection Channels, personal information such as your name, date of birth, phone number, email and home addresses, as well as information to assist with customer relationship management and market research functions, which may include details relating to your interests, experiences, and preferences.

For more specific contracting or finance purposes, Great Dane Homes may collect loan application information, financial/banking information, and guarantor/next of kin contact details through Collection Channels.

Through Service Provider Channels, Great Dane Homes may collect information about your employment or trading history and any business, company, or related entity you are involved with.

How does Great Dane Homes use your personal information? To whom will it be disclosed?

Great Dane Homes may use your personal information for the primary purpose for which it was collected, i.e., the purpose specified in a privacy collection statement through a particular Collection Channel or Service Provider Channel, or a purpose that could be reasonably expected at the time the information was collected. Great Dane Homes may also use your personal information for a secondary related purpose.

By submitting your personal information, you consent to Great Dane Homes using it to:

provide you with products or services;
complete an activity that you have chosen to undertake;
administer Great Dane Homes’s relationship with you;
monitor online activity on Great Dane Homes’s website(s) and/or application(s);
market, improve, and add to Great Dane Homes’s products and services (including online);
respond to a serious threat to an individual’s life or to public health or safety;
respond to suspected unlawful activity; or
where required or authorised by law.

Great Dane Homes may disclose personal information to other entities in the Great Dane Homes group of companies to help achieve one of the purposes described above or as required by law.

Great Dane Homes may also provide personal information:

to third parties engaged by Great Dane Homes to provide services, including IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research, and advertising; and
to third parties authorised by you to receive personal information held by us.

Can you remain anonymous or withhold personal information?

Yes. Where practical, you may choose not to identify yourself, deal with us anonymously, or use a pseudonym.

In some instances, if you do not provide Great Dane Homes with required personal information, it may not be able to provide you with the requested product or service, allow you to participate in promotional activities, or obtain the product or service you are offering.

As a result, Great Dane Homes may need to cease existing sales processes, suspend, cancel or renew a contract (subject to its terms and conditions and relevant laws), withdraw an invitation or offer, or decline your entry into a competition.

Will you receive direct marketing?

If you provide us with your personal information and consent to receiving direct marketing communications from Great Dane Homes, you authorise us to send you promotional messages and materials related to Great Dane Homes’ products and services unless you submit a later request not to receive such communications.

Great Dane Homes’ direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.

If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us using the details provided.

Will your information be disclosed overseas?

Great Dane Homes is unlikely to disclose your personal information to any person or entity outside Australia but will inform you if and when this is necessary.

How can you access and correct your personal information?

You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act 1988.

The APPs set out some circumstances in which Great Dane Homes is not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way permitted under the Privacy Act 1988.

To protect personal information held by Great Dane Homes, you may need to confirm your identity before access to your personal information is granted. It may take some time to process your application for access and retrieve information from storage (if applicable).

Great Dane Homes encourages you to update us so that we have accurate, current, and complete information. You may correct any errors or request that Great Dane Homes deletes all or some of your personal information. You may also submit a request not to have any further contact from us.

Does Great Dane Homes use ‘cookies’?

Yes. When you use Great Dane Homes’ website(s) and/or its app(s), Great Dane Homes or its IT service providers may obtain information using technologies such as cookies, tags, web beacons, navigational data collection (log files, server logs, and clickstream data), and other storage technologies. For example, Great Dane Homes or its IT service providers may collect information like the date, time, and duration of visits and which webpages are accessed. This information is generally not linked to your identity, except where it is accessed via links in Great Dane Homes e-messages or where you have identified yourself. Great Dane Homes may use knowledge of your user experience to better understand what products or services may be of interest to you.

Great Dane Homes has implemented various analytic programs provided by third parties, including Facebook Custom Audience, Facebook Pixel, and Google Analytics features based on Display Advertising (Google Analytics Remarketing, Display Network Impression Reporting, and Demographics and Interest Reporting) to assess the performance of its website and mobile applications and to provide targeted ads. The information obtained for these purposes contains aggregated, de-identified information, and these third parties may show our ads on sites on the internet or mobile apps by using cookies (or similar technologies) to serve targeted ads.

Managing your cookie and other preferences:

Users of our website(s) and app(s) can opt-out or manage:

their Google Ads Settings at any time and customise their Google Display Network Ads at https://www.google.com/settings/ads
their Facebook settings and customise advertising preferences at https://www.facebook.com/help/109378269482053
Adobe Analytics tracking and on-site personalisation services at http://www.adobe.com/au/privacy/opt-out.html#4

More information about how to opt out of cookies being used by third-party ad services can be found at http://www.aboutads.info/choices

How can you complain about privacy breaches?

If you have a complaint regarding the collection, use, or disclosure of your personal information, please contact the Great Dane Homes Privacy Officer via the details provided below. The Great Dane Homes Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).

Who can you contact about your personal information?

To contact Great Dane Homes about your personal information, concerns, or complaints, email info@greatdanehomes.com.au.

Will this Privacy Policy change?

Great Dane Homes may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on this website.

Latest version updated 02 October 2024.